Last updated: 30 September 2026
This policy explains how DNA Cleaning Solutions (“we”, “us”) collects and uses personal information when you visit www.dnacleaningsolutions.co.uk or contact us about our cleaning services. We take your privacy seriously and handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
DNA Cleaning Solutions is the data controller for personal information collected through this website.
Address: 2 Harmill Industrial Estate, Grovebury Road, Leighton Buzzard, Bedfordshire LU7 4FF
Email: info@dnacleaningsolutions.co.uk
Phone: +44 20 3826 8555
What information we collect
- Enquiry and quote forms: your name, email address, phone number, company name, the address or area of the premises to be cleaned, and any details you include in your message.
- Live chat and messaging: if you use the chat widget on our site, we receive your messages and any contact details you choose to share.
- Phone calls and emails: the information you give us when you contact us directly.
- Website usage data: your IP address, browser and device type, pages visited and how you arrived at our site, collected through cookies and similar technologies (see below).
How we use your information
- To respond to your enquiry, arrange site inspections and prepare quotes (lawful basis: steps taken at your request before entering into a contract).
- To deliver and manage cleaning services we have agreed to provide (lawful basis: performance of a contract).
- To follow up on quotes and keep in touch with existing clients about our services (lawful basis: our legitimate interests in running and growing our business). You can ask us to stop at any time.
- To understand how visitors use our website so we can improve it (lawful basis: consent, where required for non-essential cookies).
- To meet our legal, accounting and insurance obligations (lawful basis: legal obligation).
We do not sell your personal information, and we do not use it for automated decision-making.
Who we share it with
We only share your information with trusted service providers who help us run our business and website, and only as far as they need it. They include:
- Our website hosting and security providers (including Cloudflare), and our website backup service.
- Our customer relationship and messaging platform (LeadConnector / HighLevel), which powers our chat widget and helps us manage enquiries.
- Google (Google Analytics and Google Tag Manager) for website statistics.
- ConvertBox, which displays on-site messages and quote prompts.
- Trustindex, which displays our Google reviews on the site.
- Our email provider, accountants and insurers, where necessary.
Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement / Addendum.
Cookies
Our website uses cookies. Some are strictly necessary for the site to work. Others, such as analytics cookies set by Google Analytics and cookies set by our chat, messaging and review widgets, help us understand how the site is used and improve it. You can block or delete cookies through your browser settings; doing so may affect how some parts of the site work.
How long we keep it
We keep enquiry information for up to 2 years after our last contact with you, unless you become a client. Client records are kept for as long as we provide services to you and then for up to 6 years to meet our legal and accounting obligations. Website analytics data is kept for up to 14 months.
Your rights
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it, delete it, restrict or object to how we use it, or transfer it to another organisation. Where we rely on your consent, you can withdraw it at any time. To make a request, email info@dnacleaningsolutions.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Keeping your information secure
Our website uses an encrypted (HTTPS) connection, and we take appropriate technical and organisational measures to protect the information we hold.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.