A facilities management company plans and delivers the services that keep a building clean, safe and usable, under one contract and one point of contact. For a cleaning-led provider such as DNA Cleaning Solutions, that means regular and deep cleaning, washrooms and consumables, kitchens, carpets, windows and facades, high-level work and ground maintenance, all set out in one written specification. This guide explains what is usually included and how it is run.
Facilities management at a glance
Facilities management (FM) is the coordination of the services a building needs to operate day to day. Some FM companies cover building engineering as well; cleaning-led FM, like ours, focuses on cleaning and related site services. This guide is for office, operations and estates managers working out what an FM company would take off their hands.
- Who do we deal with?
- One point of contact for every service on the plan.
- What is in scope?
- Whatever is written into the specification, agreed after a site survey.
- Can it replace several suppliers?
- Yes. That is usually the main reason businesses move to FM.
Services usually included
- Contract cleaning: daily or regular cleaning of offices, washrooms, kitchens and common areas.
- Washrooms and consumables: cleaning plus restocking soap, paper and other supplies.
- Deep and periodic cleaning: deep cleans and carpet and upholstery cleaning on a planned cycle.
- Windows and facades: window cleaning and external cleaning.
- High-level work: our team works up to 12 to 14 metres with IPAF-licensed staff.
- Recycling and ground maintenance: keeping bins, yards and outside areas in order.
How an FM contract is run
- Survey: we walk the site and list every area and service it needs.
- Written specification: each task, frequency and timing in one document.
- Schedule: regular work and periodic tasks planned across the year, around your opening hours.
- Checks: managers inspect against the specification. Our quality process is ISO 9001 certified.
- Reporting and changes: one contact to raise issues or adjust the plan as the site changes.
Who uses facilities management
Offices, industrial sites, warehouses and multi-use premises that are tired of coordinating separate contractors for cleaning, windows, washrooms and outside areas. For more on the single-contractor decision, read one contractor or several, or see our total facilities management service.
Questions we are often asked
- Can you take over from our current contractors?
- Yes. We survey the site, agree the specification and plan the handover before the contract starts.
- Are your staff vetted?
- Yes. Every cleaner is DBS checked and passes 5-year referenced background checks.
- When can we reach you?
- Our phones are answered 24 hours a day, 365 days a year.
- Which areas do you cover?
- London and Greater London, including Heathrow.
Talk to us about facilities management or call +44 20 3826 8555.
